RAZEH
Operations and admin virtual assistant
Dear new client,
Welcome aboard.
I'm glad you're here.
Thank you for trusting me with your business. This letter walks you through everything that happens next, so you always know where we are.
It takes about 30 minutes in total. Once the first steps are done, I take it from there.
Your first two weeks
Here's what to expect.
- Day 1You fill in the intake form.
- Days 2–3You sign the agreement. We have our kickoff call.
- Week 1I set up access, learn your tools, and start on your priorities.
- Week 2We check in together and adjust anything that isn't working.
Your welcome checklist
Part 1
Help me understand your business
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Fill in the intake form
Your goals, tasks, tools, and preferences. About 15–20 minutes.
Open intake form
Part 2
Make it official
-
Sign your service agreement
Confirms the scope, rates, and terms we agreed on.
After your intake, you'll get an email from OpenSign with a link to review and sign.
Part 3
Get started
-
Book your kickoff call
We set priorities for your first two weeks.
Once you've signed, I'll email you a link to pick a time.
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Give me secure access
Add me as a user on your tools, or share through a password manager. Never by email or chat.
How I work
A few practices from our agreement.
Clear records
Each call is followed by a short written summary.
Transparent hours
Every invoice shows the hours I worked and what I did.
Privacy
Your business information stays confidential.
Changes in writing
Extra hours, new tasks, and price changes are agreed in writing first.
Good to know
Quick answers to common questions.
What hours do you work?
We agree on your hours together, within 9pm–8am Philippine Time. That's daytime in the US.
How fast will you reply?
Within my working hours. Messages sent after hours are answered at the start of my next shift.
What if I need extra hours?
Just ask in writing first. Approved extra hours are billed at 1.5 times my hourly rate.
Do you work on holidays?
I'm off on US federal holidays, plus Christmas Eve and Day (Dec 24–25) and New Year's Eve and Day (Dec 31–Jan 1). If you need help on one of those days, ask me in writing ahead of time. If I can take it on, those hours are billed at 1.5 times my hourly rate. Other planned days off are shared at least 7 days ahead.
How do I pay?
Through Wise, in US dollars, or through Payoneer if we agreed on it. Invoices come every week, every two weeks, or every month, based on our agreement.
